Shipping and Returns

You can buy with confidence knowing that your Xtra Vibrant order will arrive in the time slot described. Tracking ensures that you know where your order is and an estimated delivery date.

If in rare circumstances an order hasn’t arrived ~ 6 days after the stated delivery period or the product is defective, every buyer has an opportunity to open contact with the seller.  Every seller is keen to resolve this quickly and satisfactorily for every buyer.

See our Fast Shipping Roundup featuring Useful products

Basic Guarantees and Refunds
Refund Guarantee
If you didn’t receive your product or it is significantly different to the description, we guarantee to refund your payment. 

On Time Delivery Guarantee
We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.

How Does Basic Buyer Protection Work?
1) Contact
Open communication with the seller to discuss your problem or contact our customer service team.

2) Open a dispute
If you can’t come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days of the completion of your order.
Most sellers will respond to your claim quickly, however if you are not saitisfied with the result you can escalate you dispute

Questions and Support
If you have any questions get in Contact with us
Xtra Vibrant Customer Support